Big O Tires

Great price and awesome customer service. They really go above and beyond to get you back on the road safe. Same day service on a set of tires I had when I bought the vehicle, and again when it came to buying a new set at a fair price. Would recommend for tires and all services.

Needed a balance on four wheels, which I got for good price but my aftermarket wheels were put on vehicle not straight causing my strut to rub all the way home. Had to jack vehicle up and fix myself. Teach younger guys not to just zip them on with an impact. Otherwise nice people and quick enough. Careful with older cars too and not to stress power steering pump (turning wheel a direction ALL THE WAY). I'm having the balanced tires checked by my local shop because it still feels a bit off and I will come back to this review if any problems.

Not impressed with the hour long wait for them to replace one trailer tire. There are a ton of employees here so I suppose I'm confused why it took them over 45 minutes to start on my tire replacement. It could have something to do with the amount of employees just standing around, just a guess though. They couldn't even be bothered to take the sticker off of the tire. I can tell you I'll be going elsewhere for my future tire needs. I am glad they had a tire for my trailer in stock. At least there was that.

My daughter brought her Jeep Compass in for an oil change at this Big O location. Shortly after, they informed us that the rear brakes, pads, rotors, and brake fluid needed to be replaced, with an estimated cost exceeding $700.00, in addition to the $93.00 oil change. Skeptical of the sudden extensive repairs, I called to clarify. After being directed to two different staff members, the technician who worked on the car claimed that the brake pads were severely worn and the rotors were close to metal-on-metal contact. However, given the car's mileage, this assessment seemed dubious. Opting not to proceed with the service, we took the vehicle to our regular mechanic, who quoted $300 for the rotors and pads and promised to inspect the brake fluid. Within two hours, they confirmed that the brake components were still in good condition and the fluid did not require immediate attention, providing specific measurements to support their assessment. They also discovered an oil leak near the oil filter, a concerning issue following the recent oil change performed by Big O. Our regular mechanic promptly addressed the leak, attributing it to a damaged gasket, and assured us that it would be swiftly resolved, with the oil level replenished. As a long-time patron of this Big O location for both personal and business vehicles, this experience raised serious questions about their integrity. Given the discrepancies in the assessments and the subsequent findings by our trusted mechanic, it's difficult not to question whether they attempted to exploit the situation, especially considering that my daughter is only 20 years old. While every business has room for improvement, this particular instance leaves me uncertain about their practices.

The service here is awesome. These guys go out of their way to make sure each and every customer is taken care of. They are extremely respectful and honest. I went in for 2 new back tires and the wait was a little longer but it was expected beings that they were pretty swamped. I think I waited about 2 hours for my tires to be replaced, my front left tire to be repaired, and balancing to be done. I didn’t have an appointment that day either so these guys will continue to have me as a customer.